We are committed to providing you with minerals and services of the highest quality and utmost satisfaction. Therefore, we offer a 90-day money-back guarantee to ensure your peace of mind. If, for any reason, you are not completely satisfied with your purchase, simply follow the guidelines below to receive a full refund.

Contact Us:
Reach out to us within 90 days of your purchase. You can reach out to us via any of our social media platforms.

Provide Details:
Please provide us with details regarding your purchase and the reason for your dissatisfaction. Your feedback is invaluable to us in improving our products and services for your future purchases.

Return/Adjust:
Depending on the worth of your purchased piece, you may want to return it in its original condition for a full refund or adjust the amount with any other piece of your desired taste. We’ll guide you through the whole process and provide any necessary assistance.

Receive Refund:
Once we receive the returned piece, the refund will be immediately initiated.

Please note the following terms and conditions:

The money-back-guarantee is valid for 90 days from the date of purchase.
Refunds will be issued in the same form of payment used for the original transaction.
Shipping and handling fees are non-refundable.

This guarantee does not cover damage caused by misuse, accident, or any other circumstances beyond our control.

At FAM Auctions, customer satisfaction is our utmost priority. We stand behind the quality of our minerals and services in order to ensure your happiness with every purchase.

If you have any questions or need further assistance regarding our money-back guarantee, please don’t hesitate to contact us. We are here to help!